About Us
Consumer Forum of India provides structured consumer grievance assistance through documentation, grievance officer review, acknowledgement, investigation coordination, notice preparation, settlement assessment, and resolution follow-up.
The objective is to ensure that a complaint is not delayed due to incomplete particulars. Accordingly, KYC documents, details of the opposite party, payment records, communication history, supporting evidence, and the factual case summary are examined and organized into a complete case file.
Our Role
We arrange the consumer documents, understand the material facts of the matter, verify the available evidence, issue the acknowledgement letter where applicable, and move the case towards investigation, notice, legal evaluation, settlement, and resolution action.
A complaint file can be processed effectively only when the submitted documents are clear, readable, complete, and relevant to the dispute.
Step By Step Process
The complaint is registered after receipt of KYC documents, Aadhaar, PAN card, passport-size photograph, opposite party particulars, payment proof, screenshots, audio/video material, and relevant evidence.
After registration, the appointed Grievance Redressal Officer contacts the consumer telephonically to understand the dispute, timeline, company response, payment particulars, and relief sought.
The GRO and review team examine KYC documents, opposite party details, invoices, communication records, call records, and supporting evidence. Additional documents may be requested if required.
Upon preliminary review, an acknowledgement letter is issued where applicable. The case is then forwarded to investigation and notice action is initiated.
The team evaluates legal remedy, settlement possibility, refund, replacement, compensation, or other suitable resolution path and records the opposite party response.
The approved resolution is placed into action, the consumer is updated, compliance is reviewed, and the matter is closed after completion.